The present General Conditions shall expressly regulate the relations that arise between VROSS DESIGN S.L., hereinafter VROSS DESIGN S.L., and third parties (hereinafter “Users”) who register as users and/or purchase products through the online store of the official website of VROSS DESIGN S.L. (http://www.vross-design.com, hereinafter the “Store”).
1. OBLIGATIONS OF THE USER
The User undertakes, in general, to use the Store, purchase Products and use each of the services of the Store diligently, in accordance with the law, morality, public order and the provisions of these General Terms and Conditions, and must also refrain from using them in any way that may impede, damage or impair the normal operation and enjoyment of the Store by Users or that may damage or cause damage to the property and rights of VROSS DESIGN S.L., its suppliers, Users or, in general, any third party.
2. PRODUCTS AND PRICES
3.1 VROSS DESIGN S.L. reserves the right to decide, at any time, what Products are offered to Users in the Store. In particular, VROSS DESIGN S.L. may at any time add new products to those offered or included in the Store. Unless otherwise provided, such new products shall be governed by the provisions of these General Terms and Conditions. Likewise, VROSS DESIGN S.L. reserves the right to cease to provide or facilitate access and use, at any time and without prior notice, of any of the different classes of Products offered in the Store.
3.2 The Products included in the Store will be shown as accurately as possible with the technology used by the website for displaying the products on offer. The characteristics of the Products and their prices appear in the Store. The prices indicated in the Store are in Euros and include VAT, unless otherwise specified.
3. PROCESS AND FORM OF PAYMENT OF PRODUCTS
3.1 Within a maximum period of twenty-four (24) hours, VROSS DESIGN S.L. will send an email to the User to confirm the purchase. This e-mail will assign a purchase reference code, and will detail the characteristics of the Product, its price, shipping costs and the data of the different options for making payment of the Products to VROSS DESIGN S.L..
3.2 A User purchasing a product through the Store must make the payment through the payment systems specifically detailed in the Store.
3.3 VROSS DESIGN S.L. will archive the electronic documents in which the contract is formalized and send a copy to the User once the purchase has been made.
3.4 The order confirmation sent by VROSS DESIGN S.L. is not valid as an invoice, but only as proof of purchase. VROSS DESIGN S.L. will send the invoice together with the Product.
3.5 The WEBSITE uses information technology security techniques such as firewalls, access control procedures and encryption mechanisms with the aim of preventing unauthorized access to data and ensuring their confidentiality. To achieve these purposes, the user accepts that VROSS DESIGN S.L. will collect data for the purposes of the corresponding authentication of access controls.
4. RIGHT OF WITHDRAWAL
4.1 The user has a right of withdrawal pursuant to which he may contact VROSS DESIGN S.L. via email at the following address: email@example.com and withdraw from the purchase within a period not exceeding fourteen (14) calendar days following receipt of the product. The Product must be sent together with the duly completed return form and a copy of the properly completed delivery note or invoice, and VROSS DESIGN S.L. will bear the direct cost of returning the Product. This return will be made in accordance with any instructions that VROSS DESIGN S.L. gives to the User in response to his notification of the exercise of withdrawal. The User must return the Product within a maximum period of fourteen (14) days after VROSS DESIGN S.L. indicates the form of return.
4.2 Withdrawal entails a refund of the amount paid. To do this, the customer must indicate on the return sheet the number and the name of the credit card holder to which VROSS DESIGN S.L. must make the payment. The term for said payment shall be that established in the Law.
4.3 The right of withdrawal may not be exercised if the Product is not returned in its original packaging or if it is not in perfect condition.
5. CUSTOMER SERVICE
For any incident, claim or exercise of their rights, the User may send an email to firstname.lastname@example.org
6. DELIVERY SERVICE
6.1 Products purchased in the Store will be sent to the delivery address that the User indicates once payment has been verified. The maximum delivery time will be default period of thirty (30) calendar days established in the Law.
6.2 The delivery service of VROSS DESIGN S.L. is carried out in collaboration with various prestigious logistics operators. Orders will not be delivered to post office boxes or in hotels or other non-permanent addresses.
6.3 The cost of shipping is not included in the price of the products. The User will be informed of the exact shipping cost when purchasing the Product.
7. INTELLECTUAL AND INDUSTRIAL PROPERTY
7.1 The User acknowledges that all the elements of the Store and of each of the products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of their contents are protected by the intellectual and industrial property rights of VROSS DESIGN S.L. itself and that the General Terms and Conditions do not attribute any other right over said industrial and intellectual property rights other than those specifically envisaged therein.
7.2 Unless authorized by VROSS DESIGN S.L. or as the case may be by the third party holders of the corresponding rights, or unless it is legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available or allow access to the public through any form of public communication of any of the elements referred to in the preceding paragraph. The User must use the materials, elements and information accessed through the use of the Store solely for their own needs, and undertakes not to make any direct or indirect commercial use of the materials, elements and information obtained through them.
7.3 The User shall refrain from manipulating the acquired illustration.
8. DATA PROTECTION
In compliance with the provisions of Spanish Law 15/1999 on the Protection of Personal Data, we inform you that the completion of any existing form on our website www.vross-design.com, or the sending of email to any of our accounts will mean:
ONE. That your personal data will be treated with the utmost confidentiality and will form part of the files of our company VROSS DESIGN S.L. (hereinafter “VROSS DESIGN S.L.”) with registered office at calle San Miguel 45 in Saragossa, Spain for management and responding thereto, and for management of our commercial relationship with you, and to send you via email information on the offers that we consider of interest to you and information on the status of your purchases.
THREE. Consent to receive advertising for articles and services from VROSS DESIGN S.L. in the event that you indicate it voluntarily by marking the corresponding boxes.
FOUR. Consent to the transfer of your personal data to our collaborators in relation to the contracting of services in which VROSS DESIGN S.L. acts solely as an intermediary.
Updating your personal data is your own responsibility. At any time, you have the right of access, rectification, erasure and objection to all your personal data. To exercise these rights, write to the registered office of VROSS DESIGN S.L., to the attention of the file manager (Data Protection), or send an email to the following address: email@example.com
VROSS DESIGN S.L. will not be responsible for any errors in your personal data. You are responsible for the truthfulness of such data. Similarly, in cases of sponsorship, if you provide the personal data of a user (i.e., natural or legal persons who do not have the status of customer and/or do not make purchases through our website) you will be responsible for the truthfulness of the data provided. VROSS DESIGN S.L. shall bear no responsibility in this regard.
You may import any contacts you wish directly from your email application (Gmail, Msn, Hotmail, Yahoo, Aol) Use of such email addresses stored in your email manager shall be at your sole liability. Hence, if you provide us with the details of one of your contacts, you must have previously informed and requested the consent of the person for the terms and conditions of VROSS DESIGN S.L.
By virtue of the foregoing, and in accordance with Organic Law 15/1999 on the Protection of Personal Data, we inform you that all email addresses you provide us with for the sponsorship of users will be treated with the utmost confidentiality and exclusively for sending an email invitation to register on our website, and shall not be added to the files of VROSS DESIGN S.L. without the prior consent of the User following registration as a customer on our website.
VROSS DESIGN S.L. assumes that the data received have been entered by its owner or by a person authorized by such owner, and therefore are correct and truthful.
In accordance with current legislation on data protection, we have adopted appropriate security levels for the data provided by our customers, in addition to installing all means and measures at our disposal to prevent the loss, misuse, alteration, unauthorized access and extraction thereof.
The cancellation of your personal data means blocking them and, therefore, the data cannot be handled or viewed by VROSS DESIGN S.L. or any third party. Without prejudice to the foregoing, we inform you that some information may be stored in blocked state by us for the purpose of compliance with the legal obligations of VROSS DESIGN S.L., such as contractual responsibilities or tax and fiscal obligations.
9. APPLICABLE LAW AND JURISDICTION
These general terms and conditions are governed by Spanish law. Any controversy arising from interpretation or performance that may arise in relation to the validity, interpretation, performance or termination of this contract shall be subject to the Jurisdiction and Competence of the Courts and Tribunals of the City of Saragossa, Spain, whereby the User waives any other jurisdiction to which he or she may be entitled, provided that the applicable legislation so permits.